Track and Trace Automation | AI Worker for Freight Tracking - Shipwell
Track & Trace AI Worker
24/7 Shipment Monitoring Powered by AI
Logistics coordinators shouldn't be spending their day chasing shipment updates. Shipwell's Track & Trace AI Worker takes on the constant monitoring, exception detection, and communication—operating around the clock so your team can put their efforts elsewhere.
No more blind spots or continual follow-ups. Just reliable, real-time shipment tracking on autopilot.
Meet Your Track and Trace AI Worker
Shipwell's Track & Trace AI Worker operates autonomously, like your most reliable coordinator. It monitors shipments in real-time (tracks) and looks back at its movement to detect issues (traces)– but better yet, takes action… all without breaks, vacations, or burnout. What the worker does:
- Monitors shipments 24/7 across most modes of transport
- Detects missing or delayed tracking in real-time
- Automatically contacts carriers and drivers
- Updates shipment data according to your configured rules
- Escalates to your team only when needed
Configure it once through AI Studio, and the worker runs continuously, no daily management required.
80% Reduction in Carrier Contact Time With Track & Trace AI Worker
With nearly 300 active loads on the road at any given time, Airlite Plastics needed a better way to manage carrier tracking. Jeremy Forster, Senior Director of Supply Chain, explains how Shipwell cut that manual work down to about an hour a day... and what the team does with the time they got back.
The Hidden Cost of Manual Tracking
Track and trace is one of the most important–and most disruptive–logistics tasks. By doing it manually:
- Coordinators spend up to $25 per shipment in staff time, calls, and follow-ups
- Teams rarely get to focus on exception management and carrier performance analysis
- Tracking often gets deprioritized, leading to delays and unhappy customers
- Overnight shipment issues go unnoticed until morning
Manual processes can't keep up with the need for continuous visibility.
How It Benefits Your Operations
70% greater tracking efficiency
Get time back for higher-value work like exception management & carrier relationship building.
Around the clock responses
Continuous shipment monitoring that acts immediately and never waits for business hours.
~90% reduction in email management
The worker takes care of all driver and carrier communication.
Improved customer satisfaction
Proactive updates & faster issue resolution keeps customers informed and happy.
Scale without adding headcount
Give your team the relief they need in minutes, not months with a new digital teammate.
Cost Savings of Automated Track and Trace
We ran the math and quantified impact against our current customers' cost savings. For a team managing 1,000 shipments per month, Shipwell's Track & Trace AI Worker can save you:
| Metric | Before | After | Savings |
|---|---|---|---|
| Manual tracking costs | $25,000/month | $2,500-7,500/month | 70-90% reduction |
| Time per coordinator | 8+ hours/week on tracking | 2-3 hours/week | 140+ hours/month |
| Carrier emails | 400+ per week | 40-80 per week | 80-90% reduction |
| Automation rate | Manual follow-ups | 98% automated | Nearly 100% |
Configure Once. Run Forever.
Using AI Studio, you configure the worker to operate exactly as you would want your own team to work. You stay in control of every decision the worker makes, not locked into someone else's idea of how the best way tracking freight should work.
Shipments to monitor
- Select specific carriers or apply rules across your entire network
Communication preferences
- Choose channels (email, SMS, Shipwell messages) and backup methods
Monitoring frequency
- Set how often the worker checks for tracking updates
Outreach windows
- Define when the worker contacts carriers: business hours only, after-hours, or 24/7
Data update rules
- Automatically, requests approval first, or simply notifies your team–the choice is yours
Tracking Challenges, Resolved
Shipwell’s Track & Trace AI Worker detects the issue, determines the cause, reaches out to the right party, and updates your system—all without pulling your team away from building better relationships with your customers.
Documentation Errors
- ... like incorrect BOL or PRO numbers that break carrier API connections.
Mobile Tracking Failures
- ... like when drivers haven't downloaded apps, disabled location services, or missed pickup confirmations.
Operational Exceptions
- ... including missed pickups, delayed stops, and delivery issues that need immediate carrier coordination.
Multi-modal Coverage
- ... across all shipping modes, giving you unified visibility regardless of transportation mode.
Stop Chasing Shipments. Let AI Handle the Track and Trace.
Shipwell’s Track & Trace AI Worker delivers continuous visibility, faster resolution, and real operational relief–without adding headcount or complexity.
Frequently Asked Questions
What does the Track & Trace AI Worker do?
The worker continuously monitors your shipments, identifies missing or delayed tracking, and automatically communicates with carriers or drivers to resolve issues. It handles the research, follow-ups, and updates your coordinators would normally do—freeing them to focus on exceptions, carrier performance, and customer relationships.
Does the worker replace my transportation team?
No. The worker handles repetitive track and trace tasks, not strategic decision-making. It eliminates the constant follow-ups and data hunting so your coordinators can focus on work that requires human judgment—like managing complex exceptions, negotiating with carriers, and building customer relationships.
How does the worker know when to take action?
You configure the worker's behavior in AI Studio. You define which shipments to monitor, how often to check tracking, when issues should trigger outreach, and whether the worker updates data automatically or requests approval first. The worker follows your rules consistently.
What happens when the worker finds incorrect shipment data?
You decide how the worker responds. Options include:
- Automatically updating the data
- Requesting your approval before making changes
- Notifying your team without changing anything
All configurations are set in AI Studio based on your preferences.
Can I see what the worker is doing?
Yes, Shipwell’s AI Studio lets you configure worker behavior, communication preferences, branding, and permissions to fit your business needs. Every outreach and data change is recorded in the activity log within AI Studio. You have complete visibility into the worker's actions.